Rebooking or canceling ticket(s)

You can easily choose a new day and time for your ticket. We explain how that works here.

Have you bought a ticket directly from the Madurodam website?

Then the following rules apply:

1. Have you bought a day ticket with a variable price?
   Then rebooking is not possible. It is allowed to cancel your ticket up to 14 days after purchase and to place a new order. You can also cancel your ticket (s) via the button below.
    
2. Have you bought another fixed price ticket such as a family ticket?
   Then rebooking and cancellation are both possible. Via the button below you can easily cancel or rebook.
   The term of a maximum of 14 days after purchase applies to cancellation. That is the legal trial period.
   To cancel or rebook, click on the button below and scroll down a little on the page. Enter your details and your request will be processed immediately.

Have you bought a ticket from another provider such as Tiqets or Viator?

Then the process is as follows:

1. You want to rebook or cancel your ticket
   Please contact the reseller's customer service for this. In most cases they will cancel your existing tickets and place a new order for you with the correct day and time. You will then receive new tickets. The old tickets will expire and are no longer scannable.

Please contact our ticket support via Whatapp or by calling +31 (0) 20 244 2877 (available daily between 10:00 and 16:00).